Whilst we endeavour to make our plugins as easy to use as possible. There will inevitably be queries on how to do certain things with them. Please find answers to the most common queries below and for further support please check our 3D Resources or contact Web and Print Design if you need further assistance.
Are there additional costs?
If you use the free version of the plugins then there are no costs involved, however you will have limitations to the number of 3D models you can have on your site.
If you use a premium version of the plugins then there is a monthly subscription fee for the plugin to support unlimited models and to receive the plugin updates for the duration of your subscription.
How to install the plugin?
How to install
/wp-content/plugins/ directory, or install the plugin through the WordPress plugins screen directly.What 3D model formats are supported
AR for WordPress and AR for WooCommerce display your 3D models using the model-viewer html5 tags. This system supports the use of USDZ, GLB and GLTF 3D model file formats. For further information please visit our 3D Models page.
Do you support iOS and Android Devices?
Yes, our system supports both iOS and Android devices. You will need to upload a GLB or GLTF file for Android and a USDZ file for iOS.
iOS devices need to be running iOS version 12 or newer.
Android devices must be running Android 7.0 or newer with ARCore supported and Google Play Services for AR installed. Please see the ARCore supported devices information at https://developers.google.com/ar/devices. Instructions on How to Enable ARCore on Any Android Device can be found here.
What if I don’t have any 3D models
If you don’t have 3D models there are a number of solutions available to you, including downloading existing models from online libraries, creating your own models using your mobile phone or tablet’s cameras or commissioning a 3D model to be created. Please visit our 3D Models page for more details.
Support Included?
Support for our plugins is provided via the WordPress.org support forum for the relevant plugin.
What happens when my subscription expires?
When your subscription expires the support for unlimited products, categories and product variations will no longer be available. You will need to renew your subscription for these functionalities to continue to work.
What about Refunds?
If you are not satisfied with the plugin then we offer a full refund within 30 days of purchasing. Please contact us should you wish to receive a refund.
To display multiple models in the 1 viewer instance, you simply need to add ‘cat=123’ to your shortcode, where 123 is the ID number of the category the models/products belong to. This will display their Featured Images as thumbnails in the bottom corner of the viewer.
ardisplay cat=123 (Contained within square brackets).
Using the AR For WordPress plugin you can find the category ID by going to the ‘AR Models’ -> ‘AR Categories’ page and edit a desired category. When editing your category, the URL for the edit page will tell you the ID number for that category. e.g. https://yourdomain.com/wp-admin/term.php?taxonomy=model_category&tag_ID=123&post_type=armodels
Using the AR For Woocommerce plugin you can find the category ID by going to the ‘Product’ -> ‘Categories’ page and edit a desired category. When editing your category, the URL for the dit page will tell you the ID number for that category. e.g. https://yourdomain.com/wp-admin/term.php?taxonomy=product_cat&tag_ID=25&post_type=product
If you wish to supply or create your own 3D Models then there are many options and tutorials out there to help you do so. Files should be supplied in GLB or GLTF for Android support and USDZ format for iOS support.
3D models can be generated using 3D software and 3D scanning apps and ready built 3D models can be found from numerous online 3D libraries.
The iPhone 12 Pro and iPad Pro now come with a Lidar scanner built into their camera’s which allow for greater 3D depth analysis and the ability to take a series of photos or video of your object and it generates the 3D model for you.
GLTF Models can also include variants to allow the user to change textures and colours in a model.
3d Models need to be supplied in GLB or GLTF, and USDZ formats. If you need to convert your 3d models from another format to GLB, GLTF and USDZ you can do this for free at:
Sourcing 3d models of your products can often be done direct from the manufacturer or from online databases containing a large range of models such as the ones below. If you know of a good source of 3D models please let us know so we can add it to the list.
If you require 3D models created of your product(s) then we can assist you in this process. Please contact us via the form below with all relevant information and we will put together a quote for you.
AR for WordPress Premium Plugin Subscription
$10.00 / month
AR for WooCommerce Premium Plugin Subscription
$10.00 / month
AR for WordPress Premium Plugin Subscription - Yearly
$110.00 / year
AR for WooCommerce Premium Plugin Subscription - Yearly
$110.00 / year
