Whilst we endeavour to make our plugins as easy to use as possible. There inevitably will be queries on how to do certain things with them. Please find answers to the most common queries below and for further support please look through our support forum and submit a topic or reply if you need further assistance.
Are there additional costs?
If you use the free version of the plugins then there are no costs involved, however you will have limitations to the number of 3D models you can have on your site.
If you use a premium version of the plugins then there is a monthly subscription fee for the plugin to support unlimited models and to receive the plugin updates for the duration of your subscription.
How to install the plugin?
How to install
/wp-content/plugins/ directory, or install the plugin through the WordPress plugins screen directly.What 3D model formats are supported
AR for WordPress and AR for WooCommerce display your 3D models using the model-viewer html5 tags. This system supports the use of USDZ, GLB and GLTF 3D model file formats. For further information please visit our 3D Models page.
Do you support iOS and Android Devices?
Yes, our system supports both iOS and Android devices. You will need to upload a GLB or GLTF file for Android and a USDZ file for iOS.
iOS devices need to be running iOS version 12 or newer.
What if I don’t have any 3D models
If you don’t have 3D models there are a number of solutions available to you, including downloading existing models from online libraries, creating your own models using your mobile phone or tablet’s cameras or commissioning a 3D model to be created. Please visit our 3D Models page for more details.
Support Included?
Support for our plugins is provided via the WordPress.org support forum for the relevant plugin.
What happens when my subscription expires?
When your subscription expires the support for unlimited products, categories and product variations will no longer be available. You will need to renew your subscription for these functionalities to continue to work.
What about Refunds?
If you are not satisfied with the plugin then we offer a full refund within 30 days of purchasing. Please contact us should you wish to receive a refund.
AR for WooCommerce Premium Plugin Subscription
$10.00 / month
AR for WordPress Premium Plugin Subscription
$10.00 / month
AR for WordPress Premium Plugin Subscription - Yearly
$110.00 / year
AR for WooCommerce Premium Plugin Subscription - Yearly
$110.00 / year
