Whilst we endeavour to make our plugins as easy to use as possible. There inevitably will be queries on how to do certain things with them. Please find answers to the most common queries below and for further support please look through our support forum and submit a topic or reply if you need further assistance.
Are there additional costs?
If you use the free version of the plugins then there are no costs involved, however you will have limitations to the number of 3D models you can have on your site.
If you use a premium version of the plugins then there is an annual subscription fee for the plugin to support unlimited products, categories, product variations and to receive the plugin updates for the length of your subscription.
Support Included?
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How to install up the plugin?
How to install
/wp-content/plugins/ar-for-wordpressdirectory, or install the plugin through the WordPress plugins screen directly.What about Refunds?
If you are not satisfied with the plugin then we offer a full refund within 30 days of purchasing. Please contact us should you wish to receive a refund.
Support Included?
Support for our plugins is provided via the WordPress.org support forum for the relevant plugin.
What 3D model formats are supported
AR for WordPress and AR for WooCommerce display your 3D models using an iOS App built using Apple’s ARkit software. This system supports the use of DAE and OBJ 3D model file formats. For further information please visit our 3D Models page.
Why does my model appear above the camera view?
When uploading OBJ model files you may need to adjust the ‘Scale’ option as OBJ files do not include any reference to the units the model has been designed in. Please adjust the ‘Scale’ field for your model until it appears correctly in the AR view.
Do you support Android Devices?
Currently our system is only available on iOS devices. Support for Android devices is in the pipeline, so stay tuned.
Does the iOS App cost anything?
The iOS App is available for free from the iTunes App Store. Just search for ‘AR Display’ and install.
Can I customise the look of the App?
If you would like to have a customised look to the iOS App then please sign up for our Enterprise Edition Subscription. You will be able to include your own logo and colour scheme as well as remove any reference to AR For WordPress and Web and Print Design.
What happens when my subscription expires?
When your subscription expires the support for unlimited products, categories and product variations will no longer be available. You will need to renew your subscription for these functionalities to continue to work.
Why does the app crash when I try to view my models?
If your 3d models are crashing when you try to view them in the app, this could be caused by a few different reasons. Some of these are listed below.
