Support & Frequently Asked Questions

Whilst we endeavour to make our plugins as easy to use as possible. There will inevitably be queries on how to do certain things with them. Please find answers to the most common queries below and for further support please check our 3D Resources or contact Web and Print Design if you need further assistance.

FAQ

If you use the free version of the plugins then there are no costs involved, however you will have limitations to the number of 3D models you can have on your site.

If you use a premium version of the plugins then there is a monthly subscription fee for the plugin to support unlimited models and to receive the plugin updates for the duration of your subscription.

How to install

  1. Upload the plugin folder to the /wp-content/plugins/ directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. Use the Settings->AR For WordPress screen to configure the plugin
  4. Follow the instructions on the settings page to add your 3D models and the short code details

AR for WordPress and AR for WooCommerce display your 3D models using the model-viewer html5 tags. This system supports the use of USDZ, GLB and GLTF 3D model file formats. For further information please visit our 3D Models page.

Yes, our system supports both iOS and Android devices. You will need to upload a GLB or GLTF file for Android and a USDZ file for iOS.

iOS devices need to be running iOS version 12 or newer.

Android devices must be running Android 7.0 or newer with ARCore supported and Google Play Services for AR installed. Please see the ARCore supported devices information at https://developers.google.com/ar/devices. Instructions on How to Enable ARCore on Any Android Device can be found here.

Your model must be centred to its origin in your 3D software before exporting to ensure it sits in the correct position when viewed using the plugins. Details and instructions on how to do this can be found here. https://resources.turbosquid.com/training/training-scene-organization/centering-at-the-origin/

If you don’t have 3D models there are a number of solutions available to you, including downloading existing models from online libraries, creating your own models using your mobile phone or tablet’s cameras or commissioning a 3D model to be created. Please visit our 3D Model Resources section for more details.

Support for our plugins is provided via the WordPress.org support forum for the relevant plugin.

When your subscription expires the support for unlimited products, categories and product variations will no longer be available. You will need to renew your subscription for these functionalities to continue to work.

If you are not satisfied with the plugin then we offer a full refund within 30 days of purchasing. Please contact us should you wish to receive a refund.

How To Use

How To Display Multiple Models in 1 Viewer

To display multiple models in the 1 viewer instance, you simply need to add ‘cat=123’ to your shortcode, where 123 is the ID number of the category the models/products belong to. This will display their Featured Images as thumbnails in the bottom corner of the viewer.

ardisplay cat=123 (Contained within square brackets).

Using the AR For WordPress plugin you can find the category ID by going to the ‘AR Models’ -> ‘AR Categories’ page and edit a desired category. When editing your category, the URL for the edit page will tell you the ID number for that category. e.g. https://yourdomain.com/wp-admin/term.php?taxonomy=model_category&tag_ID=123&post_type=armodels

Using the AR For Woocommerce plugin you can find the category ID by going to the ‘Product’ -> ‘Categories’ page and edit a desired category. When editing your category, the URL for the dit page will tell you the ID number for that category. e.g. https://yourdomain.com/wp-admin/term.php?taxonomy=product_cat&tag_ID=25&post_type=product

3D Model Resources

If you wish to supply or create your own 3D Models then there are many options and tutorials out there to help you do so. Files should be supplied in GLB or GLTF for Android support and USDZ format for iOS support.

3D models can be generated using 3D software and 3D scanning apps and ready built 3D models can be found from numerous online 3D libraries.

The iPhone 12 Pro and iPad Pro now come with a Lidar scanner built into their camera’s which allow for greater 3D depth analysis and the ability to take a series of photos or video of your object and it generates the 3D model for you.

GLTF Models can also include variants to allow the user to change textures and colours in a model.

Sample Files

Download these sample 3D models to trial the plugins on your site.

 

Create & Supply Your Own 3D Models

If you would like to supply your own models we have found that Blender and SketchUp which are both available for free are great and easy to learn options for users just getting into 3D modelling. Below you will find a list of useful Apps and 3D modelling sites.

Convert Your 3D Models to GLB & USDZ

3d Models need to be supplied in GLB or GLTF, and USDZ formats. If you need to convert your 3d models from another format to GLB, GLTF and USDZ you can do this for free at:

Source a Model From Online Libraries

Sourcing 3d models of your products can often be done direct from the manufacturer or from online databases containing a large range of models such as the ones below. If you know of a good source of 3D models please let us know so we can add it to the list.

HDR Skybox and Environment Images

These HDR images can be downloaded here to be used as your Skybox and Environment Images.

Contact Support

Please contact us with your support enquiries and we will endeavour to assist you. Please include details of any issue you may be having and url’s to the page where you are displaying your AR models using the plugins if applicable.

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